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Surveys from around the Commonwealth
Municipal Surveys Shows Residents Unhappy with Private Subscription The Centre County Solid Waste Authority and Centre Region COG completed a customer satisfaction survey in 1998 designed to gauge the public's acceptance of and satisfaction with their contracted waste and recycling service. When compared to other similar studies, this survey is especially helpful for recycling and waste professionals that are struggling with the private subscription/contracted hauler issue. The survey showed that people were very satisfied with their service and the professionalism of the contracted firm. Though many overestimated the cost of their service, less than 10% were unhappy with their monthly rates. Interestingly, almost half of the respondents could not recall what their monthly cost was.A similar survey done in the Blair County Intermunicipal program, found that 96% of the respondents in this private subscription system could recall their monthly cost and more than three quarters of them were unhappy with those monthly charges. Only 7% of Centre County respondents were dissatisfied with the cost of their collection services. The Blair County survey also showed that over 80% of the respondents would welcome a contracted firm if monthly savings were as little as $3 per month. Interesting stuff to pass on to elected officials that have been apprehensive to take the leap of faith... |
